Refund and Returns Policy
Effective Date: January 6, 2025
At Plymavel, your satisfaction is our priority. We are committed to ensuring a seamless shopping experience and offering a fair and transparent Refund and Returns Policy. Please read this policy carefully to understand our terms.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Items must be unused, unwashed, and in their original packaging.
Returns must be initiated within 30 days of the delivery date.
Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
Personalized or customized products
Clearance or sale items
Gift cards
2. Refund Process
2.1 Requesting a Refund
To initiate a refund, contact our customer service team with your order details. You can reach us via:
Hotline: (903) 429-0027
Email: info@plymavel.com
2.2 Inspection and Approval
Once we receive your return, our team will inspect the item. Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.
2.3 Partial Refunds
In certain cases, partial refunds may be granted for items that:
Are not in their original condition
Are damaged due to reasons beyond our control
Are returned outside the 30-day window
3. Exchanges
We allow exchanges for defective or damaged items. If you need an exchange, please contact us with details and images of the issue. We’ll arrange for a replacement or equivalent product to be shipped to you.
4. Shipping Costs
4.1 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your item reaches us.
4.2 Refund for Shipping Charges
Original shipping charges are non-refundable unless the return is a result of our error.
5. Exceptions and Special Cases
5.1 Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. Processing times may vary. If you still have issues, contact us at info@plymavel.com or (903) 429-0027 for assistance.
5.2 Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of delivery. Provide detailed images of the issue to expedite the process. We will cover the return shipping costs and send a replacement promptly.
6. How to Return Items
Contact our customer service team to obtain a return authorization.
Securely package the item, including all original packaging and accessories.
Include your proof of purchase and a note describing the issue.
Ship the package to the address provided by our team.
7. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on our website with the new effective date. Continued use of our services constitutes acceptance of these changes.
Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us:
Hotline: (903) 429-0027
Address: Po Box 838, Collinsville, Texas
Email: info@plymavel.com
Website: plymavel.com