Shipment Policy
Effective Date: January 6, 2025
At Plymavel, we aim to deliver your orders promptly and securely. This Shipment Policy outlines our shipping methods, timelines, and procedures for handling your orders.
1. Shipping Methods and Rates
1.1 Available Options
We offer the following shipping methods:
Standard shipping (3-7 business days)
Expedited shipping (1-3 business days)
International shipping (7-14 business days, depending on location)
Shipping rates are calculated based on weight, destination, and chosen method. Exact costs are displayed at checkout.
2. Order Processing
Orders are processed within 1-2 business days. During peak seasons or promotional events, processing times may extend to 3-4 business days. You will receive an email confirmation once your order is shipped, including a tracking number.
3. Delayed or Lost Shipments
3.1 Delays
While we strive to deliver within estimated timelines, delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier issues. We will notify you if significant delays arise.
3.2 Lost Shipments
If your shipment is lost, please contact us immediately. After verifying with the carrier, we will arrange for a replacement or refund.
4. International Shipping
For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. Please check your country’s import policies before placing an order.
5. Damaged Shipments
If your package arrives damaged, retain all packaging materials and document the damage with photos. Contact us within 7 days of delivery to resolve the issue.
Contact Us
For shipment-related queries, please contact us:
Hotline: (903) 429-0027
Address: Po Box 838, Collinsville, Texas
Email: info@plymavel.com